uHoo Caeli 
uHoo Premium
uHoo Aura
uHoo Caeli Make sure you have the following to get started on using your uHoo Caeli:
1. The latest version of the “uHoo” app from the App Store or Play Store.
2. Your uHoo account – You can create it for free. Just tap the “Sign Up” button on the uHoo app.
3. A smartphone with android OS 7 version and above or iOS 15 and above 4. Power outlet
5. Wi-Fi network (802.11 ax @ 2.4GHz and/or 5GHz) supporting WPA/WPA2/WPA3-personal security
1. Download the “uHoo” app from the Apple App Store or Google Play Store.
2. Open the “uHoo” app and create your account by tapping on the “Sign Up” button.
3. Fill out the required information.
4. Wait for the verification email that will be sent to the address you provided. (Please check your spam folder just in case the verification email goes in there. )
5. Once you’ve verified your email address by clicking on the link in the email that you received, you would be able to login the uHoo app.
6. Follow the step-by-step instructions on the app to set up your Caeli device. For a printed guide, you may visit the Online Setup Guide here.
Check your spam folder for an email from no-reply@getuhoo.com. If you still did not receive it, please let us know at support@getuhoo.com.
You may read more about the connectivity specifications of uHoo Caeli here
Please reach out to us by sending us an email on support@getuhoo.com and provide us your uHoo account email, a photo of the label on the bottom of the device and a copy of your purchase receipt.
For your uHoo Caeli to perform at its best, place it in a location with great air flow and at least 1 meter above the floor. Know more about this by reading the full article here.
We recommend one uHoo Caeli Smart Air Monitor for every 50 to 80 square meters (550 to 850 square feet) of open space.
Yes. Tap on the “…” on the upper right of the screen and select “Share.” Add the new email address. Once it has been added, click “Transfer Ownership” to change the ownership of the uHoo device.
Yes, you can have up to 10 devices in one account.
uHoo Caeli can store your data for up to 24 hours, so it doesn’t need a constant Wi-Fi connection. Once it reconnects, it automatically uploads all saved data.
If you check the logs of your Wi-Fi router, you will see that your uHoo Caeli device will disconnect and reconnect every minute. This is part of the energy-saving feature of your device.
You don’t need to manually update the firmware. Your uHoo Caeli checks for new firmware updates every 24 hours and will automatically download and update itself if an update is available.
To connect your device to a different Wi-Fi network, you would need to reset your uHoo Caeli and set it up with the new network. You can read this article to understand how to reset your uHoo.
Yes, you can connect your uHoo Caeli to your mobile hotspot. However, this option is only available if you’ve already successfully setup your Caeli with an existing Wi-Fi network. If it is a brand new device that has never been setup, this option will not work. You can read how to do this on this article.
The gas sensors (carbon dioxide, VOC, nitrogen dioxide and ozone) require a warm up period during first time use. The carbon dioxide sensor requires at least 48 hours of continuous use for it to complete the warm up, while the VOC, nitrogen dioxide and ozone sensors require at least 24 hours of continuous use.
If the warm up is interrupted (device turned off, power failure or power fluctuation or the device being disconnected from the network), the warmup will restart from the beginning and will need another 48 hours or 24 hours, depending on which gas sensor. This warm up needs to be conducted only once.
During the warmup period, the readings will fluctuate and you can ignore the data. Once the warmup is completed, your readings will automatically adjust.
The back button deletes the Wi-Fi network stored in the device, and brings your Caeli back to set up mode so you can connect it to a different Wi-Fi network.
No, it won’t. Resetting your uHoo Caeli will not reset your uHoo Caeli account in the uHoo app and will not delete your historical data. The back button mainly deletes the Wi-Fi network stored inside your device and brings the device back to setup mode.
Please watch our video tutorial here. Or you can email us at support@getuhoo.com with a description of your issue, screenshot of the error message on the app, your uHoo Account email and the MAC address of your device.
Please email us at hello@getuhoo.com with your question about the air quality data. You may also click on the “i” icon on the upper right hand of your app for insights about the different air quality factors and what to do to improve your air quality.
The current integrations are: Google Home Assistant Amazon Alexa, Matter, Apple Home and Samsung Smart Things.
Yes, you can go to the profile page on the app by tapping the menu icon on the upper left then tap on your name. You will see the option to change your email.
The uHoo Caeli device shows various light colors as you go through the setup process. Please refer to this article to guide you through your setup and use.
You can pay via credit card (Visa, Mastercard or AMEX) or PayPal.
It is in US Dollars
We ship your uHoo Caeli unit on the next business day of your order. The time it will take to deliver to your address would vary based on your country. It takes 3 to 14 business days on average, barring any delays caused by the courier during transit. Express shipment will take 2 to 5 business days.
Shipping usually takes 3 to 14 business days. If you haven’t received your uHoo device within 2 weeks, it’s best to contact your courier directly with the tracking number emailed to you. For further assistance, you can also email us at hello@getuhoo.com with your order number and purchase date.
Shipping fee will depend on the shipping service you avail of.
Just drop us a message and we can check the availability of couriers for your country and the shipping fees to your country.
Yes. You will get the tracking number in your email once the courier picks up your order from our warehouse. Please check your spam folder in case it goes to your spam folder.
You can check our Where to Buy page to check if there are resellers in your country. If there’s none, you can still purchase from our website and we will ship it to your country.
We would need your complete address in order to ship your uHoo Caeli.
uHoo PremiumuHoo Premium offers personalized resources within the uHoo app, including advanced analysis, smarter alerts, personalized insights, and detailed visualizations. These features are designed to assist you in creating a healthier home environment.
The basic plan of uHoo provides essential air quality monitoring features, while uHoo Premium offers advanced functionalities such as in-depth analysis, smarter alerts, personalized insights, and detailed visualizations. Premium is tailored to provide a more comprehensive toolset for optimizing your indoor environment and health.
It’s only $7.99 per month or $60 per year.
Yes, you can avail of 1 month Premium membership for first time users.
You can activate this on your uHoo mobile app
You can cancel it anytime within the uHoo app.
Yes, because the tips are based on the air quality readings gathered by uHoo in combination with the other details about your home or yourself that you provided in the app. The more details you provide, the better the tips become over time.
The uHoo app uses data to provide real-time air quality information, identify patterns and sources of poor air quality, offer health recommendations, send alerts when air quality drops below safe levels, integrate with smart home or building systems for automated responses, and contribute anonymized data for indoor air quality research.
uHoo Premium is designed for individuals who prioritize optimal indoor air quality and seek to monitor and improve it proactively.
No. Your uHoo device will remain fully operational without a subscription to uHoo Premium.
Yes, it will sync.
No need to set-up your uHoo Premium, you can immediately use it upon subscribing.
To continue enjoying your perks as a uHoo premium user you must avail of our Premium plans either monthly or annually.
This can only be done when the annual subscription has been utilized.
You do not need to pay for uHoo Premium if you buy the uHoo Home device. You can enjoy using your uHoo device without the Premium service. However, uHoo Premium offers enhanced data about your indoor air quality. To let you experience these benefits, we are providing a free 1-month trial of uHoo Premium. After the trial, you can choose to continue with the Premium service for a monthly or annual fee.
Yes, it’s worth it! Poor indoor air quality can lead to infections, lung cancer, and chronic lung diseases like asthma. By understanding and controlling common indoor pollutants, you can significantly reduce health risks. With uHoo Premium, you unlock additional features to enhance your air quality management.
uHoo AuraTo maintain your uHoo Aura, simply wipe it with a cloth to keep it dust-free and shiny.
The software fee includes software and firmware updates and remote calibration of the sensors
Sensors undergo calibration every seven days through software updates. For uHoo Aura, replacing modules with newer sensors is up to the user’s preference. However, to comply with WELL standards, sensors must be changed annually.
To add another sensor, remove the cover of the uHoo Aura device. Carefully pull the tab and insert the additional sensor on the sensor bay.
There is a one-year limited warranty based on the warranty policy.
Sensors undergo calibration every seven days through software updates. For uHoo Aura, replacing modules with newer sensors is up to the user’s preference. However, to comply with WELL standards, sensors must be changed annually.
The uHoo Aura device and dashboard are both easy to use. Therefore, training and formal coachings are not necessary.
You can refer to this specific data sheet to guide you when setting up threshold values that would trigger indoor air quality alerts.
