Hi, how can we help?

You can pay via credit card (Visa, Mastercard or AMEX) or PayPal.

It is in US dollars.

We ship your uHoo unit on the next business day of your order. The time it will take to deliver to your address would vary based on your country. It takes 3 to 11 business days on average, barring any delays caused by the courier during transit. Express shipment will take 2 to 5 business days.

Shipping takes 3 to 11 business days on average. If you haven’t received your uHoo device after 2 weeks, please send us an email at “hello@getuhoo.com” with your order number and date when you placed your order.

Shipping is free. Express Shipping, for an additional fee, is also available as an option for some countries. If you’d like to avail of express shipping, you may select it on the Checkout Page.

Just drop us a message and we can check the availability of couriers for your country and the shipping fees to your country.

Yes. You will get the tracking number in your email once the courier picks up your order from our warehouse. Please check your spam folder in case it goes to your spam folder.

You can check our Where to Buy page to check if there are resellers in your country. If there’s none, you can still purchase from our website and we will ship it to your country.

We would need your complete address in order to ship your uHoo.

Make sure you have the following to get started on using your uHoo:

1. The latest version of the “uHoo” app from the App Store or Play Store.
2. Your uHoo account – You can create it for free. Just tap the “Sign Up” button on the uHoo app.
3. A smartphone with Android OS version 4.2 and above or iOS 11 and above.
4. Power outlet
5. Wi-Fi network (802.11 b/g/n @ 2.4GHz) with WPA/WPA2-personal security. Dedicated 5GHz network is not supported.

1. Download the “uHoo” app from the Apple App Store or Google Play Store and create your account.
2. Tap on the “Sign Up” button.
3. Fill out the required information.
4. Wait for the verification email that will be sent to the address you provided. Please check your spam folder just in case the verification email goes in there.
5. Once you’ve verified your email address by clicking on the link in the email that you received, you would be able to login the uHoo app.
6. Follow the step-by-step instructions on the app to set up your uHoo device. For a printed guide, you may visit the Online Setup Guide here.

Create a strong password with 8-32 characters

Check your spam folder for an email from no-reply@getuhoo.com.

If you still did not receive it, please let us know at support@getuhoo.com.”

You may read more about the connectivity specifications of uHoo here.

For your uHoo to perform at its best, place it in a location with great air flow and at least 1 meter above the floor. 

Know more about this by reading the full article here.

Every uHoo can cover 50 to 80 square meters (550 to 850 square feet) of open space.

Please reach out to us by sending us an email on support@getuhoo.com and provide us your uHoo account email, a photo of the label on the bottom of the device and a copy of your purchase receipt.

Yes, you can have up to 10 devices in one account.

Yes, your uHoo needs a constant Wi-Fi connection in order to operate.

If you check the logs of your Wi-Fi router, you will see that the uHoo will disconnect and reconnect every minute. This is part of the energy savings feature of the uHoo. While in operation, the uHoo will continuously sense your air quality. However, the Wi-Fi chip of your uHoo will go to sleep after it sends the data to the uHoo cloud. The sequence every minute, on average, is as follows:

1. The uHoo sends data to the uHoo Cloud.
2. The uHoo Wi-Fi chip will disconnect from your Wi-Fi network and go to sleep.
3. The uHoo continues to sense your air.
4. At the approximately 50 second mark, your uHoo’s Wi-Fi will wake up, connect to your Wi-Fi network, send the information to the uHoo Cloud and go back to sleep.
5. The cycle repeats every minute.

The uHoo device shows various light colors as you go through the setup process. Please refer to this article to guide you through your setup and use.

You don’t need to manually update the firmware. Your uHoo checks for new firmware updates every 24 hours and will automatically download and update itself if an update is available.

To connect your device to a different Wi-Fi network, you would need to reset your uHoo and set it up with the new network. You can read this article to understand how to reset your uHoo.

Yes, you can connect your uHoo to your mobile hotspot. However, this option is only available if you’ve already successfully setup your uHoo with an existing Wi-Fi network. If it is a brand new device that has never been setup, this option will not work. You can read how to do this on this article.

The gas sensors (carbon dioxide, VOC, nitrogen dioxide and ozone) require a warm up period during first time use. The carbon dioxide sensor requires at least 48 hours of continuous use for it to complete the warm up, while the VOC, nitrogen dioxide and ozone sensors require at least 24 hours of continuous use. 

If the warm up is interrupted (device turned off, power failure or lower fluctuation), the warmup will restart from the beginning and will need another 48 hours or 24 hours, depending on which gas sensor. This warm up needs to be conducted only once.

During the warmup period, the readings will fluctuate and you can ignore the data. Once the warmup is completed, your readings will automatically adjust.

Your uHoo also has auto calibration technology. This technology was developed to ensure the long term performance of the sensors. Auto-calibration happens every 168 hours of continuous use. The CO2 sensor would need at most 3 cycles of auto calibration to achieve full accuracy. Whenever the device is switched off then switched back on, the VOC, nitrogen dioxide and ozone sensors will only start sensing your air after 30 minutes. During the first 30 minutes, they will remain at very low levels.

The reset button deletes the Wi-Fi network stored in the device, and brings your uHoo back to set up mode so you can connect it to a different Wi-Fi network.

No, it won’t. Resetting your uHoo will not reset your uHoo account in the uHoo app and will not delete your historical data. The reset button mainly deletes the Wi-Fi network stored inside your device and brings the device back to setup mode.

Please email us at support@getuhoo.com with a description of your issue, screenshot of the error message on the app, your uHoo Account email and the MAC address of your device.

The current integrations are:

1. Google Home Assistant
2. Amazon Alexa
3. IFTTT- this allows you to connect and control a range of products in the market such as Ecobee, SmartThings, iRobot, etc.

We’re working to include more integrations in the future.

Please email us at hello@getuhoo.com with your question about the air quality data. You may also click on the “i” icon on the upper right hand of your app for insights about the different air quality factors and what to do to improve your air quality

Yes, you can go to the profile page on the app by tapping the menu icon on the upper left then tap on your name. You will see the option to change your email.

uHoo Aura doesn’t have any specific maintenance requirements.

The software fee includes software and firmware updates and remote calibration of the sensors.

Yes. Our experts are equipped and prepared to provide users with the necessary assistance once issues and concerns on the software occur.

To add another sensor, remove the cover of the uHoo Aura device. Carefully pull the tab and insert the additional sensor on the sensor bay.

The uHoo Aura device and dashboard are both easy to use. Therefore, training and formal coachings are not necessary.

Sensors go through calibration every seven days, which is done via software. For uHoo Aura, replacing modules with newer sensors depends on the users’ preferences.

The uHoo Aura device and its modules are replaceable and are under one year warranty.

uHoo Aura is the most comprehensive indoor air and environment monitoring and management solution. It measures at least 13 environmental parameters, and expandable up to 15 depending on your needs and requirments. You get access to real-time and historical data of all these parameters, get alerts when thresholds are exceeded and integrate with building systems to automate heating, cooling and ventilation. All these capabilities help businesses and building owners establish effective action plans toward safer, healthier and more sustainable work environments.

Sensor technology captures indoor air quality information through the chemical, physical and/or biological property quantities and converts them into readable measurements. uHoo Aura’s sensor technology is indicated below:

• Temperature – Micro-electromechanical system (MEMs)
• Humidity – Micro-electromechanical system (MEMs)
• Air Pressure – Micro-electromechanical system (MEMs)
• PM1 – Laser scattering
• PM2.5 – Laser scattering
• PM4 – Laser scattering
• PM10 – Laser scattering
• TVOC – Metal-oxide
• Carbon dioxide – Dual-channel NDIR
• Carbon monoxide – Electrochemical
• Formaldehyde – Electrochemical
• Light – Ambient light sensing
• Sound – Digital MEMs microphone

MCERTS or Monitoring Certification Scheme is a certification program provided by the UK Environment Agency. This certification scheme is established to ensure that the data monitoring processes and measurements for organizations, personnel and equipment are accurate and at sufficiently high standard. The uHoo Aura’s particle sensor for 2.5 microns is MCERTS certified, which gives the entire product an additional layer of reliability and a competitive edge against other brands in the market.

The device’s life varies on how it is handled by the user and whether it is used as intended. Exposing it to polluted environments reduces the lifespan of the sensors. However, with proper handling, uHoo Aura users can expect it to last for five years. Nonetheless, the uHoo Aura has a patented modular design. If the sensors in the module drifts or becomes faulty, you don’t need to replace the entire device. You can just purchase a sensor module to replace the existing sensor that is already faulty. This is much more environmentally and economical than replacing the entire uHoo Aura.

uHoo Aura is the most comprehensive indoor environmental sensor that allows businesses to get reliable measurements on the factors affecting their indoor environment. By having accurate details about a facility’s indoor environment, businesses can develop strategies to effectively address possible issues, establish trust, increase productivity and safeguard its customers and employees from the risk of airborne ailments, such as the coronavirus. Moreover, implementing indoor air quality strategies with uHoo Aura can help buildings garner points necessary to achieve green building certifications such as LEED, WELL, RESET and Fitwel.

Yes. There are two types of uHoo account: the standard uHoo account for households and the uHoo Business account for workplaces. Each runs on their own,distinct systems.

The technology and capabilities of uHoo Aura are beneficial for almost all businesses under various industries such as:

• Offices
• Commercial
• Industrial
• Hotels
• Restaurants
• Schools
• Healthcare
• Government
• Airports
• Gyms

The uHoo Aura requires a uHoo Business account to operate. This account shall be created before uHoo Aura users can access the uHoo Business app and view the dashboard.

uHoo Aura monitors at least 13 different indoor environmental parameters – temperature, relative humidity, carbon dioxide, various particle sizes (PM10, PM4, PM2.5, PM1), carbon monoxide, formaldehyde, volatile organic compounds (VOCs), air pressure, light, and sound – and is expandable up to 15 depending on custom parameters that you require.

A simplified dashboard provides a consolidated view of all the devices in the different locations. Email and push notification alerts can be set up to help users prioritize and take action on specific air quality-related issues in the facility.

The readings tend to be quite similar at lower PM concentration, but not so at higher concentration. Particulates are made up of various sizes of particles and their distribution is usually even unless created by a specific source

Without an anti-slip mat underneath the device, the entire bottom can rest on the table. You can also use the desk stand to act as a supplementary support if you need it. If there is an anti-slip mat under the device and the desk stand is fully slotted into the groove, you can simply tilt the device until its weight falls onto the desk stand, which acts as the main support.

There are preset thresholds available in the dashboard after registering the uHoo Aura on your account. You can customize the thresholds based on your country’s standards or sustainability certification standards that you’d like to adhere to or based on your own preference.

Air Quality Index or AQI is a system used for reporting air quality on a daily basis. This measures the effects of air pollution in a location within a short period and raises awareness on the effects of air quality on human health. The higher the AQI, the more polluted the air is and the greater health risks exist.

uHoo logs all the measurements every minute. All the historical data can be accessed and viewed on the uHoo application. However, downloading the data can only be done with a uHoo Business account.

The uHoo Aura device is developed with high performing sensors and state-of-the art technology, making indoor air quality readings reliable and accurate. To get more information on the device’s design and materials, Learn more about uHoo Aura’s design and materials.

Here are the links for the specific data sheet that you can use as a guide when setting up threshold values that would trigger indoor air quality alerts:
uHoo Aura Threshold Data Sheet
Smart Air Monitor Threshold Data Sheet

To join our affiliate program and earn a commission, fill out the form here.

We welcome new resellers! Please fill out the form here and we will get in touch with you.

uHoo Premium is a subscription plan in your uHoo App which gives you more personalized and advanced features such as in-depth analytics, smarter alerts, customized insights and more to help you create a healthier home and a healthier you.

Your first uHoo purchase will include a 12-month subscription to uHoo Premium. Existing customers who have a registered uHoo Smart Air Monitor device under their account/name can upgrade for free for 12 months if they opt in by August 10, 2022. They pay $9.99/month after a year.

The uHoo Premium is available only for residential customers.

The first year of subscription to Premium is included for customers purchasing their first uHoo device. They can upgrade to Premium within the first month after registering their device.
Existing customers can opt in for free for 12 months by upgrading on or before August 10, 2022. You can upgrade your app by clicking on the “Premium” upgrade screen.

Simply click on the “Upgrade to Premium” button on your uHoo App.

uHoo Premium is an in-app subscription. You will be billed through Google Play Store or Apple Store

You can cancel it anytime within the uHoo app.

When you cancel your Premium subscription you will lose your access to all the benefits and features under Premium.

No. Your uHoo device will remain fully operational even without a subscription to uHoo Premium.

A yearly subscription can only be changed to a monthly subscription at the end of the year.

Yes. uHoo Premium is available in all countries where Apple and Google provide services.

The current version of uHoo Premium is available only in English.

No.

You can begin using uHoo Premium as soon as you subscribe, no setup required.

No need.

No. Your air quality information will be kept.

On your Premium app, tap on the device you want to customize and it will open to the page for alerts. Select the ones that apply to you and click “Complete” to save your choices.

The Weekly Comparison allows you to compare air quality from the previous to the current week. Your air quality is presented in a simple color-based system, which makes it easy to see changes. You can click on the dates to get a detailed look at your air quality over the course of 24 hours.

With the Monthly Comparison feature, you can track your air quality month to month and see when air quality falls below average. When you click a month, you will see the highest levels of pollutants detected by your uHoo device during that 24-hour period. Knowing what areas of improvement are possible will help you make the most of your uHoo device.

The Air Quality Trends and Summary show the highest air quality measurements, and when they occur during the day. With this information, you can plan to avoid any issues that can adversely affect your health and well-being.

Insights are generated based on your selection of certain conditions (e.g, Pets, Kids, Allergies, etc) when you create custom alerts. You may customize this under Settings.

Yes. You can have up to 10 devices in one account.

Yes.

You may send us your questions through the Priority Support feature on the web portal (https://premium.getuhoo.com). You can log in to the web portal using your laptop or desktop.

No it won’t. Resetting your uHoo device only deletes the Wi-Fi network stored in your device and returns your device to set-up mode.