Privacy Policy
Updated: 20 July 2019
This Privacy Policy discusses how we, uHoo Limited, collect, use, process, and disclose your information, including personal information, in relation to your access to and use of the uHoo web and mobile applications and its related services (collectively the “uHoo Platform”).
This Privacy Policy discusses how we, uHoo Limited, collect, use, process, and disclose your information, including personal information, in relation to your access to and use of the uHoo web and mobile applications and its related services (collectively the “uHoo Platform”).
Information We Collect
We ask for and collect the following types of information when you use the uHoo Platform and the uHoo device.
Without it, we may not be able to provide you with our services.
Account Registration Information
When you create an account on the uHoo Platform, you voluntarily provide your first name, last name, email
address, password, and time zone. You may also voluntarily indicate your birthday and gender to allow us to
provide your with a more personalized experience on the uHoo Platform. Without your consent, we will not use your
personal information for any purpose other than as stated in this Privacy Policy.
Set-Up Information
When you set-up your device, you voluntarily provide its time zone. This ensures that you are able to accurately
view all your current and historical air quality measurements and data based on the local time they have occurred.
Transaction Information
If you purchase a uHoo device on our website, you provide your transaction information, particularly your first
name, last name, e-mail address, phone, billing address, delivery address, credit card number, card expiration
date, and card security code. We do not store transaction information on our databases, servers, and systems. We
store your delivery address, which you provide, solely for the purpose to fulfill your order.
Information we receive from your use of the uHoo Platform
Device Information
When your device syncs with the uHoo Platform, air quality data recorded on your device is transferred from your
device to our databases. This allows you to access all your current and historical air quality measurements and
data to see how your habits and activities affect your indoor environment.
Activity Information
When you access the uHoo Platform, including the uHoo website, we receive activity information about your usage,
viewing, and preferences, including your browser or device type, related to the uHoo Platform.
Cookie Data
When you visit our website, we use cookies to help us remember your settings and preferences to provide you with a
more seamless experience on the uHoo Platform. We also use third party analytics tools to track and measure site
usage. This allows us to continue producing engaging content, improve the uHoo Platform based on our understanding
of your usage, and to make advertisements more relevant to you.
How We Collect Information
We collect information you provide when you register an account on the uHoo Platform, setup your uHoo device,
purchase a uHoo device and related services from the uHoo Platform, and voluntarily input information on your uHoo
account. We collect information by receiving it upon your usage of the uHoo Platform and the uHoo device. We also
collect information by use of cookies and third party analytics tools.
How We Use Information
We use, store, and process the information we collect for the following purposes:
Provide, Maintain, and Improve the uHoo Platform
We use the information we collect to allow you to access and personalize the uHoo Platform, to measure your
current and historical air quality measurements and data, and to provide customer support; to aggregate and
anonymize air quality measurements for industry and market analysis, geographic profiling, marketing and
advertising, and other business purposes; and to improve the uHoo Platform to troubleshoot and protect against
errors, perform analytics, conduct research, and develop new features. We use cookies to provide you with a
convenient user experience on our website as discussed in the Cookie Data subsection. The information and data are
processed and stored in our operating offices, databases, and servers located around the world as discussed in the
Data Transfers section.
Promote Safety and Security
We use the information we collect to verify and authenticate information you have provided, detect and prevent
fraud, spam, abuse, security incidents, and other harmful activity, respond to legal requests or claims, conduct
audits and risk assessments, and enforce our terms and policies.
Communicate with you
We use the information we collect to respond to your emails, and to send you service messages, updates, security
alerts, and account notification when you log on to your uHoo account and use the uHoo Platform. With your
consent, we will send you marketing materials to the e-mail associated with your uHoo account. If you wish to stop
receiving marketing materials at any time, please click “Unsubscribe” at the bottom of each e-mail.
How Information is Shared
When you use your uHoo account, you can authorize us to share your current and historical air quality measurements
and data with third parties. When you order a uHoo device, we share your delivery address to third party companies
who perform package delivery services on our behalf solely for the purposes requested by us or required by law. We
may preserve and disclose information to law enforcement agencies and government agencies only if we believe that
disclosure is reasonably necessary to comply with a law, regulation, or legal request to assert legal rights or
defend against legal claims; to prevent, detect, investigate, or otherwise address illegal activity, fraud, abuse,
violations of our terms, or threats to security to the uHoo Platform, or of any person. We may also share
aggregated and anonymized information on air quality measurements for industry and market analysis, geographic
profiling, marketing and advertising, and other business purposes.
How Long Personal Information is Stored
We store your personal information only so long as we need it to provide our services and to fulfill the purposes
described in this Privacy Policy. When you have requested us to delete your uHoo account and there is no need for
us to keep it to comply with legal or regulatory obligations, we will remove your personal information from our
databases and back-up and archiving systems
Your Rights
The uHoo account you voluntarily created allows you to access, modify, control, and delete your personal
information.
Accessing and Modifying Your Personal Information and Data
By logging into your account, you can access and modify your personal information, such as your first name, last
name, e-mail, password, and time zone. If you have provided us with your birthday and gender, then you can access
and modify their information as well. If you wish to download your Account Registration Information and
Transaction Information in a commonly used file format, please let us know at privacy@getuhoo.com. You can access
and view all your Device Information on the uHoo mobile application. If you registered for uHoo Business, you may
also access and view it on the uHoo web application.
Controlling Your Personal Information
The uHoo web and mobile applications allow you to unpair your uHoo device from your account at any time. If you
consented to receive marketing communications from us, you can ask us to stop using your Account Registration
Information for this purpose by unsubscribing as described in the How We Use Your Information section.
Deleting Your Personal Information
You can delete your uHoo account at any time. We will delete your Account Registration Information and Transaction
Information from our servers and back-up and archiving systems as discussed in the How Long Personal Information
is Stored section.
Our Policy for Children
Children under the age of 13, or any higher minimum age in the jurisdiction where the child resides, are not
allowed to use the uHoo Platform. You may do so if you provide us with verifiable parental consent allowing you to
do so. Parents who believe that their child has provided us with personal information and would like to have it
deleted, please contact us at privacy@getuhoo.com
Information Security
We keep your data safe from unauthorized access, loss, destruction, or alteration by constantly updating
administrative, organizational, technical, and physical security measures. We use 128-bit AES encryption to
safeguard your information. If you have any securityrelated queries or concerns, please contact us at
privacy@getuhoo.com
Data Transfers
We operate internationally. By using the uHoo Platform, you authorize us to transfer and store your information in
other countries for the purposes described in this Privacy Policy. We will take reasonable steps to safeguard the
privacy of your personal information. Please note that the countries where we operate may have privacy and data
protection laws that differ from the laws of your home country. If you wish to withdraw your consent on the
transfer of your personal information, you can delete your uHoo account at any time.
Changes to the Privacy Policy
We may change the Privacy Policy from time to time. Any changes shall be posted on this page. We shall notify you
of any material changes to this Policy and give you an opportunity to review and comment on any revisions before
deciding if you would like to continue using the uHoo Platform. We will let you know of any material changes via
an alert on the uHoo Platform or email to the email address associated with your uHoo account.
Contact Us
If you have questions about this Privacy Policy, or about our use of your information, please contact us at
privacy@getuhoo.com